Privacy Policy

Your information is handled with care and used only where it is needed to operate our store, fulfil orders, respond to enquiries, and improve your experience with ode.

This page explains what we collect, how we use it, who we may share it with, and how you may contact us about your personal data.

Personal Data Protection

As a Singapore-based business, we handle personal data in accordance with the Personal Data Protection Act 2012 where applicable.

We take reasonable steps to protect the personal data entrusted to us and to use it only for the purposes for which it was collected.

Information We Collect

We may collect personal data when you browse our website, place an order, create an account, subscribe to updates, contact us, or interact with ode.

This may include your name, email address, phone number, billing address, shipping address, order details, payment status, and any information you choose to provide when contacting us.

Order Information

When you place an order, we collect the information needed to process, fulfil, and deliver your purchase.

This includes your contact details, delivery details, order contents, payment status, and communication history relating to the order.

Website and Device Information

When you visit our website, certain information may be collected automatically through Shopify, cookies, analytics tools, or similar technologies.

This may include your IP address, browser type, device information, pages viewed, time spent on the website, and how you interact with our store.

How We Use Your Information

We use your information to process orders, arrange delivery, provide customer support, respond to enquiries, manage returns or exchanges, improve our website, prevent misuse, and maintain business records.

Where you have given consent, we may also use your information to send updates, product news, launch announcements, or marketing communications.

Shopify Hosting

Our store is hosted on Shopify Inc.

Shopify provides the e-commerce platform that allows us to display our products, process orders, manage our online store, and provide services to customers.

Payment Security

Payment information is processed through Shopify and the relevant payment providers available at checkout.

We do not store full credit card details on our website. Payment providers process payment information according to their own security standards and privacy practices.

Disclosure of Information

We may share personal data with service providers where necessary to operate our business and fulfil your order.

This may include Shopify, payment providers, courier partners, fulfilment partners, email service providers, analytics providers, professional advisers, or authorities where required by law.

International Data Transfers

Some of our service providers may process or store information outside Singapore.

Where personal data is transferred overseas, we take reasonable steps to ensure that it continues to receive a standard of protection consistent with applicable data protection requirements.

Cookies

Cookies and similar technologies may be used to support website functionality, remember preferences, improve performance, understand browsing behaviour, and support marketing or analytics.

You may adjust your browser settings to block or remove cookies. Some parts of the website may not function properly if cookies are disabled.

Marketing Communications

If you subscribe to our mailing list or opt in to receive updates, we may send you emails about new products, launches, restocks, events, or other ode-related news.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

Access, Correction, and Withdrawal

You may request access to your personal data, ask for corrections, or withdraw consent for certain uses of your data by contacting us.

Please note that withdrawing consent may affect our ability to provide certain services, including order updates, delivery support, or customer service.

Retention of Information

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

This may include order fulfilment, customer support, legal, accounting, reporting, or business requirements.

When personal data is no longer needed, we will take reasonable steps to delete, anonymise, or securely dispose of it.

Protection of Information

We take reasonable administrative, technical, and organisational steps to protect personal data from unauthorised access, loss, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure.

Children’s Privacy

Our website and services are not directed at children.

We do not knowingly collect personal data from children without appropriate consent.

If you believe that a child has provided personal data to us, please contact us so that we can review and take appropriate action.

External Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their policies before providing personal data to them.

Privacy Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or website operations.

The updated version will be posted on this website. Your continued use of the website means you accept the revised policy.