Shipping Policy

Orders are typically processed and dispatched within 1 to 5 working days after payment has been received.

Additional time may be required during launches, restocks, promotional periods, public holidays, or peak trading periods.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Local Delivery (Singapore)

All local orders are shipped from Singapore using Ninja Van or another tracked courier service where required.

Orders within Singapore are typically delivered within:

1. 1 – 3 business days after dispatch

Delivery times are estimates only and may vary depending on courier conditions, delivery routing, order volume, public holidays, or circumstances outside our control.

International Delivery

All international orders are shipped from Singapore via SF International using a tracked service.

We currently ship to selected international destinations, including:

These timelines are estimates only and may vary depending on customs clearance, destination address, local courier handling, public holidays, and other external factors.

Pre-Order Items

Orders containing pre-order items will be shipped in full once the pre-order item becomes available, unless otherwise stated on the product page.

We do not offer split shipments for pre-order items unless arranged separately.

Dispatch for pre-order items will begin from the estimated fulfilment date stated on the relevant product page.

Duties and Taxes

International orders are shipped on a duties and taxes unpaid basis unless otherwise stated at checkout.

This means any customs duties, import taxes, brokerage fees, clearance charges, or local charges incurred once the parcel reaches the destination country are the responsibility of the recipient.

As customs policies vary between countries, ode is unable to predict or control these charges. We recommend checking with your local customs office before placing an order.

Tracking

All orders are shipped using a tracked courier service where available.

Tracking details will be provided once your order has been dispatched. Please allow some time for tracking updates to appear after the parcel has been handed to the courier.

Delivery timelines are estimates only and are subject to courier conditions and external factors.

Failed Deliveries and Returned Parcels

Please ensure that your shipping information is accurate and complete at checkout.

If a parcel is returned to us due to:

1. Incorrect address
2. Failed delivery attempts
3. Refusal to pay duties or taxes
4. Failure to collect the parcel

Any shipping, return, customs, or handling fees incurred may be deducted from your refund where applicable.

Re-shipment of returned parcels will incur an additional shipping charge.

Eligibility

Returns or replacements are only offered where an item arrives damaged, defective, or incorrect.

We do not accept returns for:

1. Change of mind
2. Incorrect selection
3. Normal wear, patina, or surface differences
4. Minor marks consistent with the material and production

Sale or promotional items are final and not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Return Process

If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of receiving the parcel.

To request a review, please email hello@worldofode.com with your order number, clear photographs of the item, photographs of the outer packaging, and a short description of the issue.

We reserve the right to assess whether the issue qualifies as a defect, damage, or incorrect fulfilment.

Return Process

If a return is approved, we will provide instructions for returning the item.

Returned items must be unused, in their original packaging, and in the condition received.

We recommend using a trackable shipping service. ode is not responsible for items lost in transit during the return process.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is confirmed to be damaged, defective, or incorrect.

Original shipping costs are non-refundable unless required by law or unless the return is due to an error on our part.

Refunds and Replacements

Where an item is confirmed to be damaged, defective, or incorrect, we may offer a replacement, repair, store credit, or refund depending on the nature of the issue and available stock.

Refunds, where approved, will be processed to the original payment method where possible.

Right to Reject

We reserve the right to reject any return that has not been authorised, does not meet the conditions above, or is received in a used, damaged, altered, or incomplete condition.

Items that do not meet these requirements may be returned to the customer at the customer’s expense.