Terms & Conditions

This website is operated by World of Ode. Throughout the site, “ode”, “we”, “us”, and “our” refer to World of Ode.
By visiting this website, placing an order, or using any part of our services, you agree to the terms set out below. These terms apply to all visitors, customers, vendors, merchants, and contributors of content.

Definitions

In these Terms & Conditions, “website” refers to this online store and its related pages. “Products” refer to the objects, incense, fragrance items, accessories, and other goods made available for purchase through ode.

“Customer”, “you”, and “your” refer to any person who visits the website, creates an order, or interacts with our services.

Use of Website

You agree to use this website only for lawful purposes. You must not use the website in a way that may damage, interrupt, or interfere with its operations, or affect the use of the website for others.

We reserve the right to refuse access, cancel orders, or limit service where we believe the website has been misused.

Products

ode creates objects for scent, light, storage, and daily use. Product descriptions, dimensions, materials, and images are provided as accurately as possible.

As some products involve hand-finishing, natural materials, or small-batch production, slight variations in surface, tone, proportion, or finish may occur.

These are not considered defects unless the product is damaged or unusable.

Product Images

Product images are intended to represent the object as closely as possible. Colours, finishes, and textures may appear differently depending on screen settings, lighting,
and photography.

We make reasonable effort to show each product clearly,
but images should be read together with the written
product description.

Orders

When an order is placed, you will receive an order confirmation by email. This confirms that we have received your order, but does not guarantee that the order has been accepted or fulfilled.

We reserve the right to cancel or refuse any order due to stock error, payment issue, incorrect information, suspected misuse, or any other reason we consider necessary.

Pricing

All prices are listed in Singapore Dollars [SGD] unless stated otherwise.

We reserve the right to adjust product prices, shipping fees, promotions, or availability without prior notice. Changes will not affect orders that have already been confirmed and paid for, unless an error has occurred.

Payment

Payments are processed securely through Shopify and its available payment partners. We do not store full credit card details on our website.

Your payment information is handled by the relevant
payment provider according to their own security and
privacy practices.

Pre-Orders

Some products may be available for pre-order before they are ready to ship.

Estimated fulfilment timelines will be stated on the product page or communicated separately. Pre-order timelines may shift due to production, shipping, customs, or supplier delays.

We will provide updates where there are material changes to the estimated delivery period.

Shipping

Orders are shipped according to the delivery options and timelines stated in our Shipping Policy.

Delivery timings are estimates and may vary due to courier delays, public holidays, customs checks, peak periods, or circumstances outside our control.

Please ensure that your shipping details are complete and accurate before placing an order.

For full delivery details, please refer to our Shipping Policy.

Returns & Exchanges

Returns and exchanges are handled according to the conditions stated in our Shipping Policy, Returns Policy, or FAQ where applicable.

Products must be unused, in their original packaging, and returned in the condition they were received, unless the item arrived damaged, defective, or incorrect.

For full return and exchange details, please refer to our FAQ.

Damaged / Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Please include your order number, clear photographs of the item, and photographs of the outer packaging.

We will review the issue and advise whether a replacement, exchange, repair, or refund is appropriate.

Product Care

Our objects are made to be used. Over time, traces of ash, oil, scent, heat, or handling may gather as part of ordinary use.

Please follow the care instructions provided on the product page or packaging.

Damage caused by misuse, improper cleaning, neglect, or failure to follow care instructions is not considered a
product defect.

Promotions and Discount Codes

From time to time, ode may offer promotions, discount codes, or special offers.

Promotions may be subject to additional conditions, including expiry dates, minimum spend, product exclusions, or limited availability.

We reserve the right to amend or withdraw promotions at
any time.

Website Information

All content on this website, including product names, copy, images, graphics, photography, layouts, and visual materials, belongs to ode unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use any content from this website without written permission from us.

Intellectual Property

All content on this website, including product names, copy, images, graphics, photography, layouts, and visual materials, belongs to ode unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use any content from this website without written permission from us.

Governing Law

These Terms & Conditions are governed by the laws of Singapore.

Any disputes arising from the use of this website, our products, or our services will be subject to the laws and courts of Singapore.